Privacy Policy

A. Introduction

Central Gaming Canada is committed to safeguarding the privacy of every visitor and player. This Privacy Policy describes what data we collect, why we collect it, how we protect it, and what rights you have regarding your information. By accessing any part of the Platform, you consent to the practices described below.

B. Scope & Applicability

This Policy applies to data collected through:

The CGC website and mobile pages;
CGC-branded game clients or apps;
Official CGC social channels or promotional pages linking to this Policy.

C. Categories of Information We Collect

Account & Profile Data – Display name, confirmed age status (18+), chosen avatar, device ID, and preferences.
Contact Details (Opt-In) – Email address for newsletters, prize draws of virtual items, or support tickets.
Usage & Technical Data – IP address, browser type, operating system, referring URLs, in-game actions, session length, purchase history of optional virtual items (if any).
Cookies & Similar Technologies – Small files or SDK tags that store session IDs, language choices, and analytics tokens.

We do not solicit or retain government-issued identifiers, financial-payment credentials, or physical addresses because no real-money transactions occur.

D. Methods of Collection

Direct entry by you during registration or voluntary survey forms;
Automatic logging through first-party cookies and server logs;
Third-party analytics suites operating on our behalf (e.g., to measure feature popularity).

E. Legal Basis & Purposes of Processing

CGC processes personal data (i) to perform the user agreement (provide game services, maintain your account), (ii) with your consent (marketing emails), (iii) to pursue legitimate interests (fraud prevention, service optimization), and (iv) to comply with legal obligations (age verification, regulatory requests).

F. How We Use the Information

Deliver, customize, and improve games and Platform features;
Monitor for cheating, hacking, or Terms violations;
Send service announcements, feature updates, and promotional messages—only if you opted in;
Produce aggregate, anonymized statistics that help us balance games and plan new content;
Enforce our Terms, including protecting the safety of CGC users and the integrity of the Platform.

G. Sharing & Disclosure

We do not sell or rent personal information. We may share limited data only:

With trusted service providers under contractual confidentiality (e.g., cloud hosting, analytics, anti-fraud tools);
When legally required by a valid subpoena, court order, or similar governmental request;
To investigate and respond to suspected Terms violations or security issues.

H. International Transfers

Primary servers reside in Canada; however, select technical vendors may process data in other jurisdictions that offer comparable safeguards. Where cross-border transfers occur, we rely on contractual clauses or other legal mechanisms ensuring an adequate level of protection.

I. Data Security Measures

Security is built into every layer of the Platform:

Encryption of data-in-transit (TLS) for login and gameplay;
Segmented network zones defended by modern firewalls;
Role-based access internally, with multi-factor authentication for administrative consoles;
Periodic security audits and penetration tests.

J. Data Retention Schedule

We keep personal data only as long as needed for the purposes outlined or to meet legal requirements. Inactive accounts are routinely de-identified or purged after a reasonable dormancy period, unless retention is legally mandated (e.g., fraud investigations).

K. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access a copy of the personal data we hold;
Request correction of inaccurate or incomplete data;
Request deletion or anonymization, subject to necessary retention;
Withdraw consent for marketing communications at any time.

To exercise any right, please follow the instructions in the contact section of the website. We will verify your identity before honoring the request.

L. Children’s Privacy Statement

The Platform is intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect or store data from minors. If we discover personal data relating to anyone under 18, we will expunge it promptly.

M. Automated Decision-Making

Game mechanics may include automated matchmaking, leaderboard placement, or reward allocations based on your activity. These automated results never affect legal rights or involve real-money stakes, but you may contact us if you have questions about a particular automated outcome.

N. Updates to This Policy

We may amend this Privacy Policy from time to time. An updated version supersedes prior versions once posted on the Platform. Continued use after the revision date indicates acceptance of the modified terms.

O. Contact Information

For privacy inquiries, access requests, or feedback, please visit the contact section of the website. We endeavor to respond within a reasonable timeframe.